Terms of Service

1. Acceptance of Terms

Welcome to TouchBase. By creating an account, browsing the platform, or booking a service through our mobile application or website (the "Service"), you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. About TouchBase

TouchBase is a marketplace platform that connects guests with independent wellness practitioners, practices, and experience providers. TouchBase facilitates bookings, payments, and provider matching but does not itself provide wellness, healthcare, or medical services. Practitioners using the platform are independent professionals or independent practices, not employees or agents of TouchBase.

3. Eligibility

You must be at least 16 years of age to create an account. Practitioners must hold valid professional credentials and, where applicable, be registered with their regulatory college. Practices must hold applicable business registrations and liability insurance.

4. Account Registration

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the security of your account credentials.
• You may not share your account with others or create accounts on behalf of others without authorization.
• You must notify us immediately of any unauthorized use of your account.
• Multi-role accounts are supported; you can switch between dashboards within the app.

5. Trust Verification

Practitioners and practices must complete TouchBase Trust Verification, which includes identity verification, professional credential verification, and insurance verification. Verification badges displayed on profiles indicate the checks that have been completed. TouchBase conducts these checks in good faith but does not guarantee the accuracy or ongoing validity of any credential, licence, or insurance policy.

6. Bookings and Payments

• When you book a service, you authorize TouchBase to charge the displayed amount, including applicable taxes and fees, through Stripe.
• Booking fees, marketplace fees, and host referral fees are disclosed at checkout and are non-refundable except as described in our cancellation policy.
• Practitioners and practices receive their share of net treatment revenue through Stripe Connect payouts.
• Cancellation and refund eligibility depend on the timing of cancellation and the practice's policies.
• TouchBase reserves the right to reverse or adjust transactions in cases of fraud, dispute, or error.

7. Practitioner and Practice Obligations

• Maintain valid, current credentials, licences, and insurance at all times.
• Provide services in accordance with applicable professional standards and regulatory requirements.
• Maintain patient records in compliance with PHIPA where applicable.
• Respond to booking assignments within the practice's acceptance window.
• Not discriminate against guests on protected grounds.
• Not use the platform to solicit direct payments outside of TouchBase's payment system.

8. Guest Obligations

• Provide accurate booking information, including correct service address.
• Treat practitioners with respect and professionalism.
• Provide a safe and appropriate environment for mobile services.
• Complete post-service surveys honestly to help maintain platform quality.
• Report safety or professional conduct concerns through the in-app survey or Help Centre.

9. Host and Property Obligations

Hosts who participate in the Property Wellness Page program agree to maintain accurate property information, provide reasonable access for booked services, and comply with all applicable local regulations regarding short-term rentals and hospitality. Host referral fees are calculated based on bookings originating from the host's property page.

10. Safety and Conduct

TouchBase maintains a safety framework including post-service surveys, safety case management, and provider pausing for serious concerns. Users who violate our conduct standards may have their accounts suspended or terminated. We take all safety reports seriously and investigate concerns promptly.

11. Intellectual Property

The TouchBase name, logo, platform design, and all associated intellectual property are owned by TouchBase Wellness Inc. Practitioners and practices retain ownership of their brand assets, profile content, and clinical records. By uploading content to the platform, you grant TouchBase a licence to display it for the purpose of operating the Service.

12. Account Deletion

You may request deletion of your account at any time through the Account settings within the app. Upon request, we will initiate the deletion process. Certain data may be retained as required by law, including financial records, healthcare records subject to PHIPA retention requirements, and records related to active bookings or safety investigations.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. TouchBase does not warrant that services booked through the platform will meet your expectations or that the platform will be uninterrupted or error-free. You rely on services provided by independent practitioners at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, TouchBase shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising from your use of the Service. TouchBase's total liability shall not exceed the amount you paid through the platform in the preceding three months.

15. Termination

You may delete your account at any time. TouchBase may suspend or terminate your account if you violate these Terms, engage in fraudulent or unsafe conduct, or if required by law. Upon termination, your right to use the Service ceases immediately.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through the app or via email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, please contact us through the Help Centre within the app or email legal@touchbasewellness.ca.